{"id":22052,"date":"2026-05-28T10:01:11","date_gmt":"2026-05-28T01:01:11","guid":{"rendered":"https:\/\/www.synergy-marketing.co.jp\/blog\/?p=22052"},"modified":"2026-05-28T10:01:11","modified_gmt":"2026-05-28T01:01:11","slug":"nps_calculation-method","status":"publish","type":"post","link":"https:\/\/www.synergy-marketing.co.jp\/blog\/nps_calculation-method","title":{"rendered":"NPS\u00ae\ufe0e\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\uff1fExcel\u3067\u306e\u7b97\u51fa\u65b9\u6cd5\u3084\u696d\u754c\u5e73\u5747\u3001\u6b63\u78ba\u306a\u30b9\u30b3\u30a2\u3092\u5c0e\u304f\u30b3\u30c4\u306a\u3069\u3092\u89e3\u8aac"},"content":{"rendered":"<div class=\"post-content\">\n<div class=\"box box-gray\">\n<p><strong>&lt;\u3053\u306e\u8a18\u4e8b\u3067\u308f\u304b\u308b\u3053\u3068&gt;<\/strong><\/p>\n<ul>\n<li>NPS\u00ae\ufe0e\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\u3001\u300c\uff08\u63a8\u5968\u8005\u306e\u5272\u5408\uff09\u2212\uff08\u6279\u5224\u8005\u306e\u5272\u5408\uff09\u00d7100\u300d\u3067\u3042\u308b\u3002<\/li>\n<li>\u300c\u65e5\u672c\u3067\u306fNPS\u00ae\ufe0e\u304c\u4f4e\u304f\u306a\u308a\u3084\u3059\u3044\u300d\u300c\u8abf\u67fb\u306e\u5b9f\u65bd\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u3088\u3063\u3066\u7d50\u679c\u304c\u5909\u52d5\u3057\u3084\u3059\u3044\u300d\u3068\u3044\u3046\u80cc\u666f\u304c\u3042\u308b\u305f\u3081\u3001\u4eee\u306b\u30b9\u30b3\u30a2\u304c\u30de\u30a4\u30ca\u30b9\u3067\u3082\u3001\u904e\u5270\u306b\u554f\u984c\u8996\u3059\u308b\u5fc5\u8981\u306f\u306a\u3044\u3002<\/li>\n<li>\u3088\u308a\u6b63\u78ba\u306aNPS\u00ae\ufe0e\u3092\u7b97\u51fa\u3059\u308b\u306b\u306f\u300c\u53ef\u80fd\u306a\u9650\u308a\u591a\u304f\u306e\u30b5\u30f3\u30d7\u30eb\u3092\u96c6\u3081\u308b\u300d\u300c\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u300d\u3068\u3044\u3046\u30b3\u30c4\u3092\u610f\u8b58\u3059\u308b\u3002<\/li>\n<li>NPS\u00ae\ufe0e\u306e\u30b9\u30b3\u30a2\u3092\u6539\u5584\u3059\u308b\u306b\u306f\u3001\u300c\u30bb\u30b0\u30e1\u30f3\u30c8\u5225\u306b\u50be\u5411\u3092\u5206\u6790\u3059\u308b\u300d\u300c\u81ea\u7531\u8a18\u8ff0\u6b04\u306e\u610f\u898b\uff08\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\uff09\u306b\u7740\u76ee\u3059\u308b\u300d\u300c\u30a2\u30f3\u30b1\u30fc\u30c8\u4ee5\u5916\u3082\u5206\u6790\u3057\u9867\u5ba2\u306e\u672c\u97f3\u3092\u96c6\u3081\u308b\u300d\u306a\u3069\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u610f\u8b58\u3059\u308b\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_mainvisual.png\" alt=\"NPS\u00ae\ufe0e\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\uff1fExcel\u3067\u306e\u7b97\u51fa\u65b9\u6cd5\u3084\u696d\u754c\u5e73\u5747\u3001\u6b63\u78ba\u306a\u30b9\u30b3\u30a2\u3092\u5c0e\u304f\u30b3\u30c4\u306a\u3069\u3092\u89e3\u8aac\" width=\"750\" height=\"456\" \/><\/p>\n<p><a href=\"https:\/\/www.synergy-marketing.co.jp\/glossary\/nps\/\" target=\"_blank\" rel=\"noopener\">NPS\u00ae<\/a>\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<div class=\"box\">\n\u2460\u63a8\u5968\u8005\u3068\u6279\u5224\u8005\u3001\u305d\u308c\u305e\u308c\u306e\u5272\u5408\u3092\u7b97\u51fa\u3059\u308b\u3002<br \/>\u30fb\u63a8\u5968\u8005\u306e\u5272\u5408\uff1d\u63a8\u5968\u8005\u306e\u4eba\u6570\u00f7\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570<br \/>\u30fb\u6279\u5224\u8005\u306e\u5272\u5408\uff1d\u6279\u5224\u8005\u306e\u4eba\u6570\u00f7\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570<\/p>\n<p>\u2461\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u3067NPS\u00ae\u3092\u7b97\u51fa\u3059\u308b\u3002<br \/>\uff08\u63a8\u5968\u8005\u306e\u5272\u5408\uff09\u2212\uff08\u6279\u5224\u8005\u306e\u5272\u5408\uff09\u00d7100\n<\/div>\n<p>Excel\u306e\u95a2\u6570\u3092\u4f7f\u3048\u3070\u3001\u7c21\u5358\u306b\u8a08\u7b97\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306eNPS\u00ae\ufe0e\u304c\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u3068\u3001\u4e0d\u5b89\u3092\u611f\u3058\u308b\u4f01\u696d\u306e\u62c5\u5f53\u8005\u3082\u3044\u308b\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u3001\u305d\u3082\u305d\u3082\u65e5\u672c\u3067\u306f\u30b9\u30b3\u30a2\u304c\u30de\u30a4\u30ca\u30b9\u306b\u51fa\u308b\u50be\u5411\u304c\u3042\u308b\u305f\u3081\u3001\u904e\u5270\u306b\u5fc3\u914d\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eee\u306b\u4eca\u56de\u306e\u7d50\u679c\u304c\u60aa\u304f\u3066\u3082\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3066\u5fc5\u8981\u306a\u6539\u5584\u70b9\u3092\u6d17\u3044\u51fa\u3057\u3001\u4eca\u5f8c\u306e\u65bd\u7b56\u306e\u8a2d\u8a08\u3084\u5546\u54c1\u6539\u826f\u306b\u3064\u306a\u3052\u3089\u308c\u308c\u3070\u3001\u30b9\u30b3\u30a2\u306f\u6c7a\u3057\u3066\u7121\u99c4\u306b\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001NPS\u00ae\ufe0e\u306e\u8a08\u7b97\u65b9\u6cd5\u3084Excel\u3067\u306e\u7b97\u51fa\u65b9\u6cd5\u3001\u5404\u696d\u754c\u306e\u5e73\u5747\u5024\u3001\u6b63\u78ba\u306aNPS\u00ae\ufe0e\u3092\u6d17\u3044\u51fa\u3059\u30b3\u30c4\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<div class=\"inner-cta\">\n<div class=\"inner-cta-content\">\n<div class=\"inner-cta-content-img\">\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/wp\/wp-content\/uploads\/thumb_kokyaku_introduction.png\" alt=\"\u9867\u5ba2\u30ea\u30b9\u30c8\u3092\u6d3b\u7528\u3057\u6210\u679c\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306b\u3002CRM\u5c0e\u5165\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u7d39\u4ecb\uff01\" width=\"200\" height=\"150\" \/><\/p>\n<\/div>\n<div class=\"inner-cta-content-text\">\n<h4>\u9867\u5ba2\u30ea\u30b9\u30c8\u3092\u6d3b\u7528\u3057\u6210\u679c\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306b\u3002CRM\u5c0e\u5165\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u7d39\u4ecb\uff01<\/h4>\n<p>\u8907\u96d1\u306a\u9867\u5ba2\u60c5\u5831\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u7ba1\u7406\u3057\u65bd\u7b56\u3078\u3064\u306a\u3052\u308b\u306a\u3089\u3001CRM\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u304c\u304a\u3059\u3059\u3081\u3002\u5c0e\u5165\u306e\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p class=\"inner-cta-content-btn\"><a id=\"ct-blog-innnercta-01\" class=\"btn btn-red btn-block\" href=\"https:\/\/form.synergy-marketing.co.jp\/webapp\/form\/18784_mubb_10\/index.do?code=kokyaku_introduction\" target=\"_blank\" rel=\"noopener\">\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>NPS\u00ae\ufe0e\u306e\u5177\u4f53\u7684\u306a\u8a08\u7b97\u65b9\u6cd5<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image01.png\" alt=\"NPS\u00ae\ufe0e\u306e\u5177\u4f53\u7684\u306a\u8a08\u7b97\u65b9\u6cd5\" width=\"750\" height=\"456\" class=\"alignnone size-full wp-image-22044\" srcset=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image01.png 750w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image01-230x140.png 230w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>NPS\u00ae\ufe0e\u306e\u5177\u4f53\u7684\u306a\u8a08\u7b97\u65b9\u6cd5\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<p>\u307e\u305a\u3001\u9867\u5ba2\u3078\u300c\u8cfc\u5165\u3057\u305f\u25ef\u25ef\u3092\u5468\u56f2\u306e\u4eba\u306b\u3069\u306e\u7a0b\u5ea6\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u3092\u884c\u3044\u30010\u301c10\u306e11\u6bb5\u968e\u3067\u56de\u7b54\u3057\u3066\u3082\u3089\u3044\u307e\u3057\u3087\u3046\u3002\u3053\u306e11\u6bb5\u968e\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u5206\u985e\u3067\u304d\u307e\u3059\u3002<\/p>\n<table class=\"table-default\">\n<tbody>\n<tr>\n<th>\u30b9\u30b3\u30a2<\/th>\n<th>\u5206\u985e<\/th>\n<th>\u7279\u5fb4<\/th>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">9\u301c10\u70b9<\/th>\n<td>\u63a8\u5968\u8005<\/td>\n<td>\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3001\u9ad8\u3044\u611b\u7740\u3084\u4fe1\u983c\u3092\u6301\u3063\u3066\u3044\u308b\u9867\u5ba2\u3002\u81ea\u767a\u7684\u306b\u81ea\u793e\u3092\u304a\u3059\u3059\u3081\u3057\u3066\u304f\u308c\u305f\u308a\u30ea\u30d4\u30fc\u30c8\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">7\u301c8\u70b9<\/th>\n<td>\u4e2d\u7acb\u8005<\/td>\n<td>\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u304c\u3001\u300c\u7af6\u5408\u306e\u307b\u3046\u304c\u5b89\u4fa1\u300d\u300c\u5c0f\u3055\u306a\u4e0d\u6e80\u304c\u84c4\u7a4d\u3057\u305f\u300d\u3068\u3044\u3063\u305f\u7406\u7531\u3067\u3001\u7af6\u5408\u3078\u4e57\u308a\u63db\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u9867\u5ba2\u3002<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">0\u301c6\u70b9<\/th>\n<td>\u6279\u5224\u8005<\/td>\n<td>\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u3084\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3001\u4e0d\u6e80\u3092\u62b1\u3048\u3066\u3044\u308b\u9867\u5ba2\u3002\u653e\u7f6e\u3059\u308b\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u89e3\u7d04\u306b\u3064\u306a\u304c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u60aa\u3044\u30af\u30c1\u30b3\u30df\u3092\u5e83\u3081\u3066\u81ea\u793e\u306e\u30a4\u30e1\u30fc\u30b8\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u305d\u3057\u3066\u3001\u56de\u7b54\u3057\u3066\u3082\u3089\u3063\u305f\u6570\u5024\u3092\u3082\u3068\u306b\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u3067\u8a08\u7b97\u3059\u308c\u3070\u3001NPS\u00ae\u3092\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"box\">\n\u2460\u63a8\u5968\u8005\u3068\u6279\u5224\u8005\u3001\u305d\u308c\u305e\u308c\u306e\u5272\u5408\u3092\u7b97\u51fa\u3059\u308b\u3002<br \/>\u30fb\u63a8\u5968\u8005\u306e\u5272\u5408\uff1d\u63a8\u5968\u8005\u306e\u4eba\u6570\u00f7\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570<br \/>\u30fb\u6279\u5224\u8005\u306e\u5272\u5408\uff1d\u6279\u5224\u8005\u306e\u4eba\u6570\u00f7\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570<\/p>\n<p>\u2461\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u3067NPS\u00ae\u3092\u7b97\u51fa\u3059\u308b\u3002<br \/>\uff08\u63a8\u5968\u8005\u306e\u5272\u5408\uff09\u2212\uff08\u6279\u5224\u8005\u306e\u5272\u5408\uff09\u00d7100\n<\/div>\n<p>\u305f\u3068\u3048\u3070\u3001\u56de\u7b54\u800550\u4eba\u306e\u3046\u3061\u300c\u63a8\u5968\u800510\u4eba\u30fb\u4e2d\u7acb\u800525\u4eba\u30fb\u6279\u5224\u800515\u4eba\u300d\u3068\u3044\u3046\u5834\u5408\u3001NPS\u00ae\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<div class=\"box\">\n\uff0810\u00f750\uff09\u2212\uff0815\u00f750\uff09\u00d7100<br \/>\n \uff1d\u221210\n<\/div>\n<h2>Excel\u3092\u4f7f\u3063\u305fNPS\u00ae\u306e\u8a08\u7b97\u65b9\u6cd5<\/h2>\n<p>NPS\u00ae\u306f\u3001Excel\u3067\u3082\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u306f\u3001\u5404\u56de\u7b54\u8005\u306e\u6570\u5024\u3092\u4e00\u89a7\u3067\u307e\u3068\u3081\u307e\u3059\u3002\u4eca\u56de\u306f\u300c30\u4eba\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u53d6\u3063\u305f\u300d\u3068\u4eee\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image02.png\" alt=\"\u5404\u56de\u7b54\u8005\u306e\u6570\u5024\" width=\"750\" height=\"878\" class=\"alignnone size-full wp-image-22045\" srcset=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image02.png 750w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image02-120x140.png 120w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image02-393x460.png 393w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>\u305d\u3057\u3066\u4ee5\u4e0b\u306e\u95a2\u6570\u3092\u4f7f\u3063\u3066\u3001\u63a8\u5968\u8005\u30fb\u4e2d\u7acb\u8005\u30fb\u6279\u5224\u8005\u3001\u305d\u308c\u305e\u308c\u306e\u4eba\u6570\u3092\u5272\u308a\u51fa\u3057\u307e\u3059\u3002<\/p>\n<div class=\"box\">\n\u30fb\u63a8\u5968\u8005\uff1a=COUNTIF(B2:B31, &#8220;&gt;=9&#8221;)<br \/>\u30fb\u4e2d\u7acb\u8005\uff1a=COUNTIF(B2:B31, &#8220;7&#8221;) + COUNTIF(B2:B31, &#8220;8&#8221;)<br \/>\u30fb\u6279\u5224\u8005\uff1a=COUNTIF(B2:B31, &#8220;&lt;=6&#8221;)<\/p>\n<p>\u203b\u30bb\u30eb\u306e\u90e8\u5206\u306f\u5b9f\u969b\u306b\u6570\u5024\u304c\u5165\u3063\u3066\u3044\u308b\u7b87\u6240\u306b\u5408\u308f\u305b\u3066\u5909\u66f4\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n<\/p><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image03.png\" alt=\"\u63a8\u5968\u8005\u30fb\u4e2d\u7acb\u8005\u30fb\u6279\u5224\u8005\u306e\u4eba\u6570\" width=\"750\" height=\"366\" class=\"alignnone size-full wp-image-22046\" srcset=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image03.png 750w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image03-230x112.png 230w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>\u6700\u5f8c\u306b\u4ee5\u4e0b\u306e\u95a2\u6570\u3067NPS\u00ae\u3092\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n<div class=\"box\">\n=(\u63a8\u5968\u8005\u306e\u4eba\u6570\/\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570-\u6279\u5224\u8005\u306e\u4eba\u6570\/\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570)*100\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image04.png\" alt=\"NPS\" width=\"750\" height=\"741\" class=\"alignnone size-full wp-image-22047\" srcset=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image04.png 750w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image04-142x140.png 142w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image04-466x460.png 466w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<h2>NPS\u00ae\ufe0e\u304c\u30de\u30a4\u30ca\u30b9\u3067\u3082\u904e\u5270\u306b\u554f\u984c\u8996\u3059\u308b\u5fc5\u8981\u306f\u306a\u3044<\/h2>\n<p>\u4e0a\u8a18\u306e\u8a08\u7b97\u65b9\u6cd5\u3067NPS\u00ae\ufe0e\u3092\u7b97\u51fa\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u81ea\u793e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u6301\u3064\u611b\u7740\u3084\u4fe1\u983c\u306e\u5ea6\u5408\u3044\u3092\u6570\u5024\u3067\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002\u6570\u5024\u306e\u5927\u5c0f\u304c\u308f\u304b\u308c\u3070\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u65bd\u7b56\u306e\u6539\u5584\u3092\u6025\u3050\u3079\u304d\u304b\uff1f\u300d\u3092\u5ba2\u89b3\u7684\u306b\u5224\u65ad\u3067\u304d\u308b\u305f\u3081\u3001\u4f01\u696d\u304c\u4eca\u5f8c\u53d6\u308a\u7d44\u3080\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8a2d\u8a08\u3059\u308b\u3046\u3048\u3067\u53c2\u8003\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3053\u306eNPS\u00ae\ufe0e\u306f\u3001\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002\u300c\u30b9\u30b3\u30a2\u304c\u30de\u30a4\u30ca\u30b9\uff1d\u6279\u5224\u8005\u304c\u591a\u3044\u300d\u3068\u3044\u3046\u610f\u5473\u306b\u898b\u3048\u308b\u305f\u3081\u3001\u4f01\u696d\u306b\u3088\u3063\u3066\u306f\u7d50\u679c\u306b\u7126\u308a\u3092\u611f\u3058\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001NPS\u00ae\ufe0e\u304c\u30de\u30a4\u30ca\u30b9\u3067\u3082\u3001\u904e\u5270\u306b\u554f\u984c\u8996\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u7406\u7531\u306f\u3001\u5927\u304d\u304f\u4ee5\u4e0b\u306e2\u3064\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u65e5\u672c\u306fNPS\u00ae\ufe0e\u304c\u4f4e\u304f\u306a\u308a\u3084\u3059\u3044\u305f\u3081<\/li>\n<li>\u8abf\u67fb\u306e\u5b9f\u65bd\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u3088\u3063\u3066\u7d50\u679c\u304c\u5909\u52d5\u3057\u3084\u3059\u3044\u305f\u3081<\/li>\n<\/ul>\n<h3>\u65e5\u672c\u306fNPS\u00ae\ufe0e\u304c\u4f4e\u304f\u306a\u308a\u3084\u3059\u3044\u305f\u3081<\/h3>\n<p>\u65e5\u672c\u4eba\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u3078\u56de\u7b54\u3059\u308b\u969b\u3001\u6975\u7aef\u306a\u9ad8\u8a55\u4fa1\u3042\u308b\u3044\u306f\u4f4e\u8a55\u4fa1\u3092\u907f\u3051\u3066\u3001\u4e2d\u7acb\u7684\u306a\u56de\u7b54\u3092\u9078\u3076\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001NPS\u00ae\ufe0e\u3067\u3042\u308c\u3070\u771f\u3093\u4e2d\u306b\u4f4d\u7f6e\u3059\u308b\u300c5,6\u300d\u3042\u305f\u308a\u304c\u9078\u3070\u308c\u3084\u3059\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u4e00\u65b9\u3067NPS\u00ae\ufe0e\u306b\u304a\u3044\u3066\u30015,6\u306f\u300c\u6279\u5224\u8005\u300d\u306b\u8a72\u5f53\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u56de\u7b54\u8005\u306b\u7279\u5225\u306a\u6279\u5224\u306e\u610f\u56f3\u304c\u306a\u3044\u3068\u3057\u3066\u3082\u3001\u8abf\u67fb\u7d50\u679c\u4e0a\u3067\u306f\u300c\u6279\u5224\u8005\u304c\u591a\u3044\u300d\u3068\u3044\u3046\u30c7\u30fc\u30bf\u304c\u51fa\u3084\u3059\u3044\u306e\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u81ea\u793e\u3092\u5927\u304d\u304f\u8a55\u4fa1\u3059\u308b\u63a8\u5968\u8005\u306f\u300c9,10\u300d\u306e2\u3064\u306e\u307f\u3067\u3042\u308b\u305f\u3081\u3001\u6975\u7aef\u306a\u9ad8\u8a55\u4fa1\u3092\u4ed8\u3051\u308b\u3053\u3068\u3092\u907f\u3051\u308b\u65e5\u672c\u4eba\u306b\u306f\u3001\u9078\u3070\u308c\u306b\u304f\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u300c\u4e2d\u9593\u306e5,6\u304c\u6279\u5224\u8005\u306b\u8a72\u5f53\u3059\u308b\u300d\u300c\u9ad8\u8a55\u4fa1\u306f9,10\u306e2\u3064\u306e\u307f\u300d\u3068\u3044\u3046\u7406\u7531\u304c\u3042\u308a\u3001NPS\u00ae\ufe0e\u306f\u65e5\u672c\u3067\u4f4e\u3044\u6570\u5024\u304c\u51fa\u3084\u3059\u3044\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5b9f\u969b\u306b\u3001\u65e5\u672c\u306e\u5404\u696d\u754c\u306b\u304a\u3051\u308bNPS\u00ae\ufe0e\u306f\u5927\u534a\u304c\u30de\u30a4\u30ca\u30b9\u3067\u3059\u3002<\/p>\n<table class=\"table-default\">\n<tbody>\n<tr>\n<th>\u696d\u754c\uff08\u90e8\u9580\uff09<\/th>\n<th>\u30c8\u30c3\u30d7\u4f01\u696d\u306eNPS\u00ae\ufe0e<\/th>\n<th>\u696d\u754c\u5e73\u5747\u306eNPS\u00ae\ufe0e<\/th>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9<\/th>\n<td>-14.1<\/td>\n<td>-35.8<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u90fd\u5e02\u30ac\u30b9<\/th>\n<td>-32.2<\/td>\n<td>-44.8<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u767d\u7269\u5bb6\u96fb\uff08\u51b7\u8535\u5eab\uff09<\/th>\n<td>3.0<\/td>\n<td>-19.6<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30bd\u30d5\u30c8<\/th>\n<td>-8.7<\/td>\n<td>-26.24<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u30cd\u30c3\u30c8\u8a3c\u5238<\/th>\n<td>-5.4<\/td>\n<td>-20.9<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u5bfe\u9762\u8a3c\u5238<\/th>\n<td>-38.4<\/td>\n<td>-42.3<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u751f\u547d\u4fdd\u967a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/th>\n<td>-22.7<\/td>\n<td>-35.4<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u81ea\u52d5\u8eca\u4fdd\u967a\u4e8b\u6545\u5bfe\u5fdc<\/th>\n<td>-8.0<\/td>\n<td>-18.7<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u5730\u65b9\u9280\u884c<\/th>\n<td>-35.6<\/td>\n<td>-49.0<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u30c0\u30a4\u30ec\u30af\u30c8\u578b\u81ea\u52d5\u8eca\u4fdd\u967a<\/th>\n<td>-11.6<\/td>\n<td>-29.6<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u4ee3\u7406\u5e97\u578b\u81ea\u52d5\u8eca\u4fdd\u967a<\/th>\n<td>-34.5<\/td>\n<td>-50.5<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u9280\u884c<\/th>\n<td>-22.0<\/td>\n<td>-39.4<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u96fb\u529b\uff08\u6771\u65e5\u672c\uff09<\/th>\n<td>-33.0<\/td>\n<td>-52.8<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u96fb\u529b\uff08\u897f\u65e5\u672c\uff09<\/th>\n<td>-41.7<\/td>\n<td>-49.6<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u751f\u547d\u4fdd\u967a\u90e8\u9580\u30a2\u30d5\u30bf\u30fc\u30d5\u30a9\u30ed\u30fc<\/th>\n<td>-31.4<\/td>\n<td>-50.5<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u751f\u547d\u4fdd\u967a\u90e8\u9580\u3000\u8acb\u6c42\u4f53\u9a13<\/th>\n<td>-23.3<\/td>\n<td>-32.3<\/td>\n<\/tr>\n<tr>\n<th style=\"border-right: 1px solid var(--Color-Grey-150)!important;\">\u751f\u547d\u4fdd\u967a<\/th>\n<td>-29.5<\/td>\n<td>47.4<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.nttcoms.com\/service\/nps\/report\/\" target=\"_blank\" rel=\"noopener\">NTT\u30c9\u30b3\u30e2\u30d3\u30b8\u30cd\u30b9X\u682a\u5f0f\u4f1a\u793e\uff5cNPS\u00ae\uff08\u9867\u5ba2\u63a8\u5968\u5ea6\uff09\u696d\u754c\u5225\u30e9\u30f3\u30ad\u30f3\u30b0<\/a><\/p>\n<p>\u696d\u754c\u5e73\u5747\u3060\u3051\u3067\u306a\u304f\u3001\u5927\u4f01\u696d\u3067\u3042\u3063\u3066\u3082NPS\u00ae\ufe0e\u306f\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308a\u5f97\u308b\u305f\u3081\u3001\u904e\u5270\u306b\u6570\u5024\u306b\u3068\u3089\u308f\u308c\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002NPS\u00ae\ufe0e\u3092\u6d3b\u7528\u3059\u308b\u969b\u306f\u3001\u6570\u5024\u5358\u4f53\u3067\u8a55\u4fa1\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u300c\u696d\u754c\u5e73\u5747\u3088\u308a\u3082\u9ad8\u3044\u304b\uff1f\u300d\u300c\u81ea\u793e\u306e\u904e\u53bb\u306e\u30b9\u30b3\u30a2\u3068\u6bd4\u8f03\u3057\u3066\u4f38\u3073\u3066\u3044\u308b\u304b\uff1f\u300d\u3068\u3044\u3046\u3088\u3046\u306b\u3001\u76f8\u5bfe\u8a55\u4fa1\u3067\u5229\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u8abf\u67fb\u306e\u5b9f\u65bd\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u3088\u3063\u3066\u7d50\u679c\u304c\u5909\u52d5\u3057\u3084\u3059\u3044\u305f\u3081<\/h3>\n<p>NPS\u00ae\ufe0e\u306f\u3001\u8abf\u67fb\u306e\u5b9f\u65bd\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u3088\u3063\u3066\u5909\u52d5\u3057\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u300c\u5e97\u54e1\u304b\u3089\u624b\u539a\u3044\u8aac\u660e\u3092\u53d7\u3051\u3066\u8cfc\u5165\u3057\u305f\u76f4\u5f8c\u300d\u300c\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u6e80\u8db3\u3067\u304d\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u884c\u3063\u3066\u3082\u3089\u3063\u305f\u76f4\u5f8c\u300d\u306a\u3069\u306b\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308c\u3070\u3001\u5fc5\u7136\u7684\u306b\u81ea\u793e\u3078\u306e\u8a55\u4fa1\u306f\u9ad8\u304f\u306a\u308a\u304c\u3061\u3067\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u300c\u5927\u3005\u7684\u306a\u4e0d\u7965\u4e8b\u3092\u8d77\u3053\u3057\u305f\u300d\u300c\u76f4\u8fd1\u3067\u914d\u9001\u9045\u5ef6\u304c\u8d77\u304d\u3066\u3057\u307e\u3063\u305f\u300d\u3068\u3044\u3063\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u8abf\u67fb\u3092\u3059\u308c\u3070\u3001\u3069\u3046\u3057\u3066\u3082\u30b9\u30b3\u30a2\u306f\u4f4e\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u4e0a\u8a18\u306e\u3088\u3046\u306b\u3001\u5e02\u5834\u306e\u72b6\u6cc1\u3084\u30bf\u30a4\u30df\u30f3\u30b0\u306a\u3069\u306b\u5de6\u53f3\u3055\u308c\u308b\u305f\u3081\u3001\u30b9\u30b3\u30a2\u304c\u30de\u30a4\u30ca\u30b9\u306b\u306a\u3063\u3066\u3082\u3001\u5fc5\u305a\u3057\u3082\u300c\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u304c\u60aa\u3044\u300d\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/p>\n<div class=\"inner-cta\">\n<div class=\"inner-cta-content\">\n<div class=\"inner-cta-content-img\">\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/wp\/wp-content\/uploads\/thumb_marketing_success_showcase.png\" alt=\"\u8ab2\u984c\u89e3\u6c7a\u7b56\u304c\u898b\u3064\u304b\u308b\uff01\u6c4e\u7528\u6027\u306e\u9ad8\u3044\u300c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u300d\u6210\u529f\u4e8b\u4f8b\u96c6\uff01\" width=\"200\" height=\"150\" \/><\/p>\n<\/div>\n<div class=\"inner-cta-content-text\">\n<h4>\u8ab2\u984c\u89e3\u6c7a\u7b56\u304c\u898b\u3064\u304b\u308b\uff01\u6c4e\u7528\u6027\u306e\u9ad8\u3044\u300c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u300d\u6210\u529f\u4e8b\u4f8b\u96c6\uff01<\/h4>\n<p>BtoB\u30fbBtoC\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u305d\u308c\u305e\u308c\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u307e\u3068\u3081\u305f\u8cc7\u6599\u3067\u3059\u3002\u4ed6\u793e\u306e\u65bd\u7b56\u5b9f\u4f8b\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p class=\"inner-cta-content-btn\"><a id=\"ct-blog-innnercta-02\" class=\"btn btn-red btn-block\" href=\"https:\/\/form.synergy-marketing.co.jp\/webapp\/form\/18784_mubb_10\/index.do?code=marketing_success_showcase\" target=\"_blank\" rel=\"noopener\">\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>\u3088\u308a\u6b63\u78ba\u306aNPS\u00ae\ufe0e\u3092\u7b97\u51fa\u3059\u308b\u30b3\u30c4<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image05.png\" alt=\"\u3088\u308a\u6b63\u78ba\u306aNPS\u00ae\ufe0e\u3092\u7b97\u51fa\u3059\u308b\u30b3\u30c4\" width=\"750\" height=\"456\" class=\"alignnone size-full wp-image-22048\" srcset=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image05.png 750w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image05-230x140.png 230w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>\u4e0a\u8a18\u3067\u89e3\u8aac\u3057\u305f\u3088\u3046\u306bNPS\u00ae\ufe0e\u306f\u3001\u65e5\u672c\u3067\u306f\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u3068\u306f\u3044\u3048\u3001\u7b97\u51fa\u3057\u305f\u30b9\u30b3\u30a2\u304c\u3001\u81ea\u793e\u306b\u304a\u3051\u308b\u4eca\u5f8c\u306e\u6539\u5584\u8a2d\u8a08\u306e\u53c2\u8003\u306b\u306a\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u4ee5\u4e0b\u306e\u30b3\u30c4\u3092\u610f\u8b58\u3057\u306a\u308b\u3079\u304f\u6b63\u78ba\u306aNPS\u00ae\ufe0e\u3092\u7b97\u51fa\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li>\u53ef\u80fd\u306a\u9650\u308a\u591a\u304f\u306e\u30b5\u30f3\u30d7\u30eb\u3092\u96c6\u3081\u308b<\/li>\n<li>\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b<\/li>\n<\/ul>\n<h3>\u53ef\u80fd\u306a\u9650\u308a\u591a\u304f\u306e\u30b5\u30f3\u30d7\u30eb\u3092\u96c6\u3081\u308b<\/h3>\n<p>NPS\u00ae\ufe0e\u306e\u8abf\u67fb\u3067\u5b9f\u614b\u306b\u8fd1\u3044\u7d50\u679c\u3092\u6d17\u3044\u51fa\u3059\u306b\u306f\u3001\u306a\u308b\u3079\u304f\u96c6\u8a08\u306e\u30b5\u30f3\u30d7\u30eb\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6bcd\u6570\u304c\u5897\u3048\u3066\u591a\u304f\u306e\u610f\u898b\u304c\u96c6\u307e\u308c\u3070\u3001\u3088\u308a\u5e45\u5e83\u3044\u9867\u5ba2\u306e\u610f\u898b\u3092\u30d9\u30fc\u30b9\u306b\u5206\u6790\u3067\u304d\u308b\u305f\u3081\u3001\u30b9\u30b3\u30a2\u306e\u6b63\u78ba\u6027\u3082\u5927\u304d\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u591a\u304f\u306e\u30b5\u30f3\u30d7\u30eb\u3092\u96c6\u3081\u308b\u306b\u306f\u3001\u300c\u56de\u7b54\u7387\u3092\u9ad8\u3081\u308b\u30b3\u30c4\u300d\u3092\u610f\u8b58\u3057\u3001\u56de\u7b54\u8005\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u7b54\u3048\u3089\u308c\u308b\u8cea\u554f\u9805\u76ee\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u30b3\u30c4\u3092\u62bc\u3055\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li>\u8cea\u554f\u306e\u6570\u3092\u6e1b\u3089\u3057\u3066\u56de\u7b54\u8005\u306e\u8ca0\u62c5\u3092\u6291\u3048\u308b<\/li>\n<li>\u7c21\u6f54\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u8cea\u554f\u6587\u3092\u66f8\u304f<\/li>\n<li>\u9078\u629e\u80a2\u306e\u6587\u8a00\u3092\u76f4\u611f\u7684\u306b\u7406\u89e3\u3057\u3084\u3059\u304f\u3059\u308b<\/li>\n<li>\u306a\u308b\u3079\u304f\u300c\u5358\u4e00\u9078\u629e\u578b\u300d\u306e\u8cea\u554f\u3092\u30e1\u30a4\u30f3\u306b\u636e\u3048\u308b<\/li>\n<li>\u56de\u7b54\u306e\u304a\u793c\u3092\u6e96\u5099\u3059\u308b<\/li>\n<li>\u306a\u308b\u3079\u304f\u533f\u540d\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b<\/li>\n<\/ul>\n<p>\u4e0a\u8a18\u306e\u3088\u3046\u306a\u70b9\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u8005\u306e\u8ca0\u62c5\u3092\u6e1b\u3089\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5404\u9805\u76ee\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002\u5b9f\u65bd\u624b\u9806\u3084\u9805\u76ee\u306b\u5165\u308c\u308b\u3079\u304d\u4f8b\u306a\u3069\u3082\u89e3\u8aac\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\"box\">\n<div class=\"row\">\n<div class=\"col-md-3 col-sm-4 col-xs-6\"><a href=\"https:\/\/www.synergy-marketing.co.jp\/blog\/customer-survey_response-rate\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/692_mainvisual.png\" alt=\"\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u7387\u3092\u9ad8\u3081\u308b\u306b\u306f\uff1f\u4f5c\u6210\u624b\u9806\u3084\u53c2\u8003\u306b\u306a\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306a\u3069\u3082\u7d39\u4ecb\" \/><\/a><\/div>\n<div class=\"col-md-9 col-sm-8 col-xs-6\"><a href=\"https:\/\/www.synergy-marketing.co.jp\/blog\/customer-survey_response-rate\" target=\"_blank\" rel=\"noopener\"><strong>\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u7387\u3092\u9ad8\u3081\u308b\u306b\u306f\uff1f\u4f5c\u6210\u624b\u9806\u3084\u53c2\u8003\u306b\u306a\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306a\u3069\u3082\u7d39\u4ecb<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<h3>\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b<\/h3>\n<p>\u5148\u8ff0\u306e\u901a\u308a\u3001NPS\u00ae\ufe0e\u306f\u8abf\u67fb\u306e\u5b9f\u65bd\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u5fdc\u3058\u3066\u5909\u52d5\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u306e\u5e45\u5e83\u3044\u72b6\u6cc1\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u3092\u610f\u8b58\u3057\u3066\u3001\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u4ee5\u4e0b\u306e\u5f62\u5f0f\u3067\u5b9f\u65bd\u3059\u308b\u3068\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u8abf\u67fb\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb<\/li>\n<li>\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb<\/li>\n<\/ul>\n<p>\u3010\u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\u3011<br \/>\n\u534a\u5e74\u301c1\u5e74\u306b1\u56de\u7a0b\u5ea6\u306e\u30da\u30fc\u30b9\u3067\u3001\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3059\u308b\u8abf\u67fb\u306e\u3053\u3068\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8cea\u554f\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u3084\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306b\u95a2\u3059\u308b\u9867\u5ba2\u306e\u610f\u898b\u3092\u96c6\u3081\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u3092\u3069\u306e\u7a0b\u5ea6\u5468\u56f2\u306e\u4eba\u306b\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u3067\u3059\u304b\uff1f<\/li>\n<li>\u666e\u6bb5\u884c\u304f\u5e97\u8217\u306e\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u666e\u6bb5\u5229\u7528\u3059\u308b\u4e2d\u3067\u30b5\u30dd\u30fc\u30c8\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/li>\n<li>\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u6599\u91d1\u8a2d\u5b9a\u306f\u9069\u5207\u3060\u3068\u601d\u3044\u307e\u3059\u304b\uff1f<\/li>\n<\/ul>\n<p>\u81ea\u793e\u306b\u95a2\u3059\u308b\u9805\u76ee\u3092\u7db2\u7f85\u3057\u3064\u3064\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3059\u308b\u305f\u3081\u3001NPS\u00ae\ufe0e\u306e\u63a8\u79fb\u3092\u9577\u671f\u7684\u306b\u89b3\u6e2c\u3057\u3001\u8a55\u4fa1\u306e\u6539\u5584\u306b\u5411\u3051\u305f\u65bd\u7b56\u3092\u9069\u5207\u306b\u8a2d\u8a08\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3010\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\u3011<br \/>\n\u300c\u5e97\u8217\u3084EC\u30b5\u30a4\u30c8\u3067\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u300d\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u96fb\u8a71\u306b\u3088\u308b\u652f\u63f4\u3092\u6d3b\u7528\u3057\u305f\u300d\u3068\u3044\u3046\u30a4\u30e1\u30fc\u30b8\u3067\u3001\u9867\u5ba2\u304c\u81ea\u793e\u3068\u63a5\u70b9\u3092\u6301\u3063\u305f\u76f4\u5f8c\u306b\u5b9f\u65bd\u3059\u308b\u8abf\u67fb\u306e\u3053\u3068\u3067\u3059\u3002\u5b9f\u969b\u306b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5b9f\u65bd\u3059\u308b\u305f\u3081\u3001\u3088\u308a\u8a18\u61b6\u304c\u9bae\u660e\u306a\u3046\u3061\u306b\u6b63\u78ba\u306a\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/566_image05.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u56f3\" width=\"750\" height=\"376\" class=\"alignnone size-full wp-image-19814\" srcset=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/566_image05.png 750w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/566_image05-230x115.png 230w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>\u306a\u304a\u3001\u4e21\u8005\u306b\u3064\u3044\u3066\u306f\u300c\u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\u3067\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306b\u5927\u304d\u304f\u95a2\u308f\u308b\u63a5\u70b9\u3092\u898b\u3064\u3051\u308b\u2192\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\u3067\u5404\u63a5\u70b9\u306e\u8a73\u7d30\u3092\u8abf\u67fb\u3059\u308b\u300d\u3068\u3044\u3046\u3088\u3046\u306b\u3001\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n<h2>NPS\u00ae\ufe0e\u8abf\u67fb\u306e\u7d50\u679c\u3092\u6b21\u56de\u306e\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image06.png\" alt=\"NPS\u00ae\ufe0e\u8abf\u67fb\u306e\u7d50\u679c\u3092\u6b21\u56de\u306e\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u30dd\u30a4\u30f3\u30c8\" width=\"750\" height=\"456\" class=\"alignnone size-full wp-image-22049\" srcset=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image06.png 750w, https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/718_image06-230x140.png 230w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>NPS\u00ae\ufe0e\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u305f\u7d50\u679c\u3001\u30b9\u30b3\u30a2\u304c\u82b3\u3057\u304f\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u6539\u5584\u304c\u5fc5\u8981\u3067\u3059\u3002\u5b9f\u969b\u306b\u6539\u5584\u3078\u3064\u306a\u3052\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u610f\u8b58\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li>\u300c\u63a8\u5968\u8005\u30fb\u4e2d\u7acb\u8005\u30fb\u6279\u5224\u8005\u300d\u306e\u5404\u5272\u5408\u3092\u628a\u63e1\u3059\u308b<\/li>\n<li>\u30bb\u30b0\u30e1\u30f3\u30c8\u5225\u306b\u50be\u5411\u3092\u5206\u6790\u3059\u308b<\/li>\n<li>\u81ea\u7531\u8a18\u8ff0\u6b04\u306e\u610f\u898b\uff08\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\uff09\u306b\u7740\u76ee\u3059\u308b<\/li>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u4ee5\u5916\u3082\u5206\u6790\u3057\u9867\u5ba2\u306e\u672c\u97f3\u3092\u96c6\u3081\u308b<\/li>\n<li>\u5b9a\u671f\u7684\u306b\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u95a2\u4fc2\u90e8\u7f72\u3068\u7d50\u679c\u3092\u5171\u6709\u3059\u308b<\/li>\n<\/ul>\n<h3>\u300c\u63a8\u5968\u8005\u30fb\u4e2d\u7acb\u8005\u30fb\u6279\u5224\u8005\u300d\u306e\u5404\u5272\u5408\u3092\u628a\u63e1\u3059\u308b<\/h3>\n<p>\u300c\u63a8\u5968\u8005\u30fb\u4e2d\u7acb\u8005\u30fb\u6279\u5224\u8005\u300d\u306e\u305d\u308c\u305e\u308c\u306b\u3064\u3044\u3066\u3001\u30b9\u30b3\u30a2\u306e\u5272\u5408\u3092\u628a\u63e1\u3057\u307e\u3057\u3087\u3046\u3002\u300c\u63a8\u5968\u8005\u30fb\u4e2d\u7acb\u8005\u30fb\u6279\u5224\u8005\u300d\u306e\u5272\u5408\u306b\u3088\u3063\u3066\u3001\u4eca\u5f8c\u6253\u3064\u3079\u304d\u65bd\u7b56\u306e\u65b9\u5411\u6027\u304c\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u300c\u6279\u5224\u8005\u3082\u591a\u3044\u304c\u63a8\u5968\u8005\u3082\u591a\u3044\u300d\u3068\u3044\u3046\u5834\u5408\u3001\u4e00\u5b9a\u306e\u5c64\u306b\u306f\u81ea\u793e\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u5f37\u304f\u523a\u3055\u3063\u3066\u3044\u308b\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u305d\u3046\u3057\u305f\u5834\u5408\u306f\u3001\u63a8\u5968\u8005\u306e\u7279\u5fb4\u3092\u6d17\u3044\u51fa\u3057\u3001\u3088\u308a\u8a72\u5f53\u306e\u9867\u5ba2\u306b\u30ea\u30fc\u30c1\u3067\u304d\u308b\u65bd\u7b56\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u89aa\u548c\u6027\u304c\u9ad8\u3044\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u7d5e\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u5c4a\u3051\u3001\u6700\u7d42\u7684\u306b\u30b9\u30b3\u30a2\u3082\u6539\u5584\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30bb\u30b0\u30e1\u30f3\u30c8\u5225\u306b\u50be\u5411\u3092\u5206\u6790\u3059\u308b<\/h3>\n<p>\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u9867\u5ba2<a href=\"https:\/\/www.synergy-marketing.co.jp\/glossary\/segment\/\" target=\"_blank\" rel=\"noopener\">\u30bb\u30b0\u30e1\u30f3\u30c8<\/a>\u306e\u7a2e\u985e\u306b\u3088\u3063\u3066\u3001NPS\u00ae\ufe0e\u306f\u5909\u52d5\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u57fa\u672c\u60c5\u5831\uff08\u4f1a\u793e\u540d\u3084\u5e74\u9f62\u3084\u6027\u5225\u3001\u5c45\u4f4f\u5730\u3001\u5e74\u53ce\u306a\u3069\uff09<\/li>\n<li>\u4f01\u696d\u306e\u898f\u6a21<\/li>\n<li>\u4f01\u696d\u5185\u3067\u306e\u5f79\u8077<\/li>\n<li>\u8da3\u5473\u55dc\u597d<\/li>\n<li>\u904e\u53bb\u306e\u8cfc\u5165\u5c65\u6b74<\/li>\n<li>Web\u30b5\u30a4\u30c8\u4e0a\u306e\u884c\u52d5\u5c65\u6b74<\/li>\n<li>\u904e\u53bb\u306e\u5546\u8ac7\u5c65\u6b74<\/li>\n<\/ul>\n<p>\u3053\u3046\u3057\u305f\u30bb\u30b0\u30e1\u30f3\u30c8\u5225\u306b\u50be\u5411\u3092\u6d17\u3044\u51fa\u3059\u3053\u3068\u3067\u3001\u300c\u3069\u3093\u306a\u30bf\u30fc\u30b2\u30c3\u30c8\u304c\u63a8\u5968\u8005\u306b\u306a\u308a\u3084\u3059\u3044\u306e\u304b\uff1f\u300d\u300c\u81ea\u793e\u3068\u30de\u30c3\u30c1\u3057\u306a\u3044\u5c64\u306f\u3069\u3053\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u70b9\u3092\u6d17\u3044\u51fa\u3057\u3001\u4eca\u5f8c\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u65bd\u7b56\u3092\u8a2d\u8a08\u3059\u308b\u969b\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u81ea\u793e\u306e<a href=\"https:\/\/www.synergy-marketing.co.jp\/glossary\/saas\/\" target=\"_blank\" rel=\"noopener\">SaaS<\/a>\u88fd\u54c1\u306b\u3064\u3044\u3066\u300c\u5927\u4f01\u696d\u306e\u5f79\u8077\u8005\u304b\u3089\u306f\u9ad8\u8a55\u4fa1\u3060\u304c\u4e2d\u5c0f\u4f01\u696d\u3067\u306f\u6279\u5224\u8005\u304c\u591a\u3044\u300d\u3068\u3044\u3046\u5834\u5408\u3001\u4eca\u5f8c\u306f\u5927\u4f01\u696d\u5411\u3051\u306b\u7d5e\u3063\u305f\u65bd\u7b56\u3092\u8a2d\u8a08\u3057\u3066\u3082\u3088\u3044\u3067\u3057\u3087\u3046\u3002\u3042\u308b\u3044\u306f\u3001\u3088\u308a\u5e45\u5e83\u3044\u30bf\u30fc\u30b2\u30c3\u30c8\u3078\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u304d\u308b\u3088\u3046\u3001\u4e2d\u5c0f\u4f01\u696d\u304b\u3089\u306e\u8a55\u4fa1\u304c\u4f4e\u3044\u7406\u7531\u3092\u5206\u6790\u3057\u88fd\u54c1\u6539\u5584\u306b\u3044\u304b\u3059\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n<h3>\u81ea\u7531\u8a18\u8ff0\u6b04\u306e\u610f\u898b\uff08\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\uff09\u306b\u7740\u76ee\u3059\u308b<\/h3>\n<p>NPS\u00ae\ufe0e\u8abf\u67fb\u3067\u306f\u3001\u6570\u5b57\u306b\u3088\u308b\u30b9\u30b3\u30a2\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u7531\u8a18\u8ff0\u6b04\u306b\u66f8\u304b\u308c\u305f\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u3082\u5fc5\u305a\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3057\u3087\u3046\u3002\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u300c\u306a\u305c\u3053\u306e\u6570\u5024\u3092\u9078\u3093\u3060\u306e\u304b\uff1f\u300d\u3092\u542b\u3081\u305f\u8a73\u7d30\u304c\u66f8\u304b\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u4eca\u5f8c\u306e<a href=\"https:\/\/www.synergy-marketing.co.jp\/glossary\/blanding\/\" target=\"_blank\" rel=\"noopener\">\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0<\/a>\u69cb\u7bc9\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u5927\u3044\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u306a\u305c\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\uff08\u3042\u308b\u3044\u306f\u3057\u306a\u3044\uff09\u306e\u304b\uff1f<\/li>\n<li>\u81ea\u793e\u306e\u3069\u3093\u306a\u70b9\u306b\u9b45\u529b\u3092\u611f\u3058\u3066\u3044\u308b\u306e\u304b\uff1f<\/li>\n<li>\u3069\u306e\u3088\u3046\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u304f\u306a\u308b\u306e\u304b\uff1f<\/li>\n<li>\u3069\u306e\u3088\u3046\u306a\u7d4c\u7def\u304c\u3042\u3063\u3066\u81ea\u793e\u3092\u304a\u3059\u3059\u3081\u3057\u305f\u3044\uff08\u3042\u308b\u3044\u306f\u3057\u305f\u304f\u306a\u3044\uff09\u3068\u611f\u3058\u305f\u306e\u304b\uff1f<\/li>\n<\/ul>\n<div class=\"box\">\n<div class=\"row\">\n<div class=\"col-md-3 col-sm-4 col-xs-6\"><a href=\"https:\/\/www.synergy-marketing.co.jp\/blog\/survey_free-text_summary_excel\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/695_mainvisual.png\" alt=\"\u3010\u624b\u9806\u4ed8\u304d\u3011\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u81ea\u7531\u8a18\u8ff0\u3092\u30a8\u30af\u30bb\u30eb\u3067\u307e\u3068\u3081\u308b\u65b9\u6cd5\" \/><\/a><\/div>\n<div class=\"col-md-9 col-sm-8 col-xs-6\"><a href=\"https:\/\/www.synergy-marketing.co.jp\/blog\/survey_free-text_summary_excel\" target=\"_blank\" rel=\"noopener\"><strong>\u3010\u624b\u9806\u4ed8\u304d\u3011\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u81ea\u7531\u8a18\u8ff0\u3092\u30a8\u30af\u30bb\u30eb\u3067\u307e\u3068\u3081\u308b\u65b9\u6cd5<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<h3>\u30a2\u30f3\u30b1\u30fc\u30c8\u4ee5\u5916\u3082\u5206\u6790\u3057\u9867\u5ba2\u306e\u672c\u97f3\u3092\u96c6\u3081\u308b<\/h3>\n<p>NPS\u00ae\ufe0e\u8abf\u67fb\u3067\u306f\u3001\u5fc5\u305a\u3057\u3082\u9867\u5ba2\u304c\u81ea\u8eab\u306e\u6c17\u6301\u3061\u3092\u307e\u3068\u3081\u3066\u304f\u308c\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u300c\u4e0d\u6e80\u306f\u3042\u308b\u304c\u3001\u3082\u3046\u89e3\u7d04\u4e88\u5b9a\u306a\u306e\u3067\u9069\u5f53\u306b\u6570\u5b57\u3092\u5165\u308c\u3088\u3046\u300d\u3068\u3044\u3046\u3088\u3046\u306b\u3001\u610f\u56f3\u7684\u306b\u66f8\u304b\u306a\u3044\u9867\u5ba2\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u5c64\u306e\u610f\u898b\u3092\u7121\u8996\u3057\u3001NPS\u00ae\ufe0e\u306e\u30b9\u30b3\u30a2\u3060\u3051\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3068\u3001\u672c\u8cea\u7684\u306a\u554f\u984c\u3092\u898b\u9003\u3057\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u8a55\u4fa1\u3092\u5206\u6790\u3057\u6539\u5584\u65bd\u7b56\u3078\u53cd\u6620\u3055\u305b\u308b\u306b\u306f\u3001NPS\u00ae\ufe0e\u4ee5\u5916\u3082\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u58f0\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070<a href=\"https:\/\/www.synergy-marketing.co.jp\/glossary\/social-listening\/\" target=\"_blank\" rel=\"noopener\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0<\/a>\u3092\u6d3b\u7528\u3057\u3001SNS\u3084\u63b2\u793a\u677f\u306a\u3069\u306e\u66f8\u304d\u8fbc\u307f\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308c\u3070\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u898b\u3048\u3066\u3053\u306a\u3044\u9867\u5ba2\u306e\u672c\u97f3\u3092\u62fe\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u3042\u308b\u3044\u306f\u3001\u9867\u5ba2\u306e\u30ed\u30b0\u30a4\u30f3\u983b\u5ea6\u3084\u884c\u52d5\u5c65\u6b74\u3001\u8cfc\u5165\u56de\u6570\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u306b\u4e56\u96e2\u304c\u306a\u3044\u304b\u3092\u78ba\u8a8d\u3057\u5b9f\u614b\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"box\">\n<div class=\"row\">\n<div class=\"col-md-3 col-sm-4 col-xs-6\"><a href=\"https:\/\/www.synergy-marketing.co.jp\/blog\/fan-engagement\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/blog\/wp\/wp-content\/uploads\/566_mainvisual.png\" alt=\"\u30d5\u30a1\u30f3\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u610f\u5473\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u5177\u4f53\u7684\u306a\u5f37\u5316\u65bd\u7b56\u306a\u3069\u3092\u89e3\u8aac\" \/><\/a><\/div>\n<div class=\"col-md-9 col-sm-8 col-xs-6\"><a href=\"https:\/\/www.synergy-marketing.co.jp\/blog\/fan-engagement\" target=\"_blank\" rel=\"noopener\"><strong>\u30d5\u30a1\u30f3\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u610f\u5473\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u5177\u4f53\u7684\u306a\u5f37\u5316\u65bd\u7b56\u306a\u3069\u3092\u89e3\u8aac<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<h3>\u5b9a\u671f\u7684\u306b\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u95a2\u4fc2\u90e8\u7f72\u3068\u7d50\u679c\u3092\u5171\u6709\u3059\u308b<\/h3>\n<p>NPS\u00ae\ufe0e\u8abf\u67fb\u306e\u30b9\u30b3\u30a2\u304c\u30de\u30a4\u30ca\u30b9\u3060\u3068\u3057\u3066\u3082\u3001\u904e\u5270\u306b\u843d\u3061\u8fbc\u3080\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eca\u56de\u306e\u7d50\u679c\u306e\u539f\u56e0\u3092\u5206\u6790\u3057\u3066\u6539\u5584\u70b9\u3092\u6d17\u3044\u51fa\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u8a55\u4fa1\u3092\u9ad8\u3081\u3089\u308c\u308b\u3088\u3046\u65bd\u7b56\u3092\u30d6\u30e9\u30c3\u30b7\u30e5\u30a2\u30c3\u30d7\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u3057\u3066\u3001NPS\u00ae\ufe0e\u8abf\u67fb\u306e\u7d50\u679c\u3084\u30c7\u30fc\u30bf\u306e\u50be\u5411\u3001\u4eca\u5f8c\u306e\u65b9\u5411\u6027\u306a\u3069\u306f\u3001\u5fc5\u305a\u95a2\u4fc2\u90e8\u7f72\u3068\u5171\u6709\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300c\u524d\u56de\u3088\u308a\u4f55\u304c\u6539\u5584\u3055\u308c\u305f\u306e\u304b\uff1f\u300d\u300c\u3069\u306e\u3088\u3046\u306a\u52d5\u304d\u306b\u3088\u3063\u3066\u30b9\u30b3\u30a2\u304c\u4e0a\u304c\u3063\u305f\u304b\uff1f\u300d\u306a\u3069\u3092\u9069\u5b9c\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30b3\u30a2\u6539\u5584\u306b\u5411\u3051\u3066\u5168\u793e\u3067\u65b9\u5411\u6027\u3092\u7d71\u4e00\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"inner-cta\">\n<div class=\"inner-cta-content\">\n<div class=\"inner-cta-content-img\">\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.synergy-marketing.co.jp\/wp\/wp-content\/uploads\/thumb_showcase01.png\" alt=\"\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6210\u679c\u306b\u5c0e\u3044\u305f7\u793e\u306e\u65bd\u7b56\" width=\"200\" height=\"150\" \/><\/p>\n<\/div>\n<div class=\"inner-cta-content-text\">\n<h4>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6210\u679c\u306b\u5c0e\u3044\u305f7\u793e\u306e\u65bd\u7b56<\/h4>\n<p>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u30d5\u30eb\u6d3b\u7528\u3057\u3001\u5927\u304d\u306a\u6210\u679c\u3092\u3042\u3052\u305f7\u793e\u306e\u904b\u7528\u4e8b\u4f8b\u96c6\uff01\u591a\u7a2e\u591a\u69d8\u306a\u696d\u754c\u30fb\u7528\u9014\u3067\u306e\u6210\u679c\u306f\u3001\u5177\u4f53\u7684\u306b\u4f55\u3092\u4f7f\u3063\u3066\u3069\u306e\u3088\u3046\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u5b9f\u73fe\u3055\u308c\u305f\u306e\u304b\u3092\u3054\u7d39\u4ecb\uff01<\/p>\n<p class=\"inner-cta-content-btn\"><a id=\"ct-blog-innnercta-03\" class=\"btn btn-red btn-block\" href=\"https:\/\/form.synergy-marketing.co.jp\/webapp\/form\/18784_mubb_10\/index.do?code=showcase01\" target=\"_blank\" rel=\"noopener\">\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>NPS\u00ae\ufe0e\u306e\u8a08\u7b97\u65b9\u6cd5\u3084\u5b9f\u65bd\u306e\u30b3\u30c4\u3092\u62bc\u3055\u3048\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u3044\u304b\u305d\u3046\uff01<\/h2>\n<p>NPS\u00ae\ufe0e\u306f\u3001\u4ee5\u4e0b\u306e\u8a08\u7b97\u65b9\u6cd5\u3067\u7c21\u5358\u306b\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<div class=\"box\">\n\u2460\u63a8\u5968\u8005\u3068\u6279\u5224\u8005\u3001\u305d\u308c\u305e\u308c\u306e\u5272\u5408\u3092\u7b97\u51fa\u3059\u308b\u3002<br \/>\u30fb\u63a8\u5968\u8005\u306e\u5272\u5408\uff1d\u63a8\u5968\u8005\u306e\u4eba\u6570\u00f7\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570<br \/>\u30fb\u6279\u5224\u8005\u306e\u5272\u5408\uff1d\u6279\u5224\u8005\u306e\u4eba\u6570\u00f7\u5408\u8a08\u306e\u56de\u7b54\u8005\u6570<\/p>\n<p>\u2461\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u3067NPS\u00ae\u3092\u7b97\u51fa\u3059\u308b\u3002<br \/>\uff08\u63a8\u5968\u8005\u306e\u5272\u5408\uff09\u2212\uff08\u6279\u5224\u8005\u306e\u5272\u5408\uff09\u00d7100\n<\/div>\n<p>Excel\u3067\u3082\u624b\u8efd\u306b\u8a08\u7b97\u3067\u304d\u308b\u305f\u3081\u3001\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3092\u6539\u5584\u3057\u305f\u3044\u4f01\u696d\u306f\u3001\u7a4d\u6975\u7684\u306b\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u65e5\u672c\u3067\u306fNPS\u00ae\ufe0e\u304c\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308a\u3084\u3059\u3044\u305f\u3081\u3001\u3082\u3057\u30b9\u30b3\u30a2\u304c\u4f4e\u304f\u3066\u3082\u904e\u5270\u306b\u843d\u3061\u8fbc\u3080\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b9\u30b3\u30a2\u306b\u4e00\u559c\u4e00\u6182\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u696d\u754c\u5e73\u5747\u3084\u904e\u53bb\u306e\u81ea\u793e\u306e\u30b9\u30b3\u30a2\u3068\u6bd4\u8f03\u3057\u300c\u76f8\u5bfe\u7684\u306b\u3069\u308c\u304f\u3089\u3044\u6539\u5584\u3067\u304d\u3066\u3044\u308b\u304b\uff1f\u300d\u3092\u610f\u8b58\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5b9f\u969b\u306b\u81ea\u793e\u306e\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u969b\u306f\u3001NPS\u00ae\ufe0e\u306e\u30b9\u30b3\u30a2\u3060\u3051\u3067\u306a\u304fSNS\u306a\u3069\u306e\u610f\u898b\u3082\u53c2\u8003\u306b\u3057\u3001\u5e45\u5e83\u3044\u89b3\u70b9\u3067\u9867\u5ba2\u306e\u672c\u97f3\u3092\u3064\u304b\u3080\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&lt;\u3053\u306e\u8a18\u4e8b\u3067\u308f\u304b\u308b\u3053\u3068&gt; NPS\u00ae\ufe0e\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\u3001\u300c\uff08\u63a8\u5968\u8005\u306e\u5272\u5408\uff09\u2212\uff08\u6279\u5224\u8005\u306e\u5272\u5408\uff09\u00d7100\u300d\u3067\u3042\u308b\u3002 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